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Failed to initiate pairing process

Discussion in 'Questions and Support' started by Joaquim da Fonseca, Nov 6, 2016.

  1. Joaquim da Fonseca

    Joaquim da Fonseca New Member

    I tried to pair with my iPhone 5s, but it said "Failed to initiate pairing process. Please check Bluetooth Controller in your computer. Error Code: 13". I am using windows 10 pro. My bluetooth connectivity is fine otherwise.
    I do not know if it is related, but after installing Across Center, my bluetooth radio does not start automatically on startup.

    Please help. Thanks,
    Last edited: Nov 6, 2016
  2. Seungjin Lee

    Seungjin Lee Member

    Hi Joaquim da Fonseca,

    Please check if a Bluetooth software is installed in your computer by referring Q1.3 from the FAQ-page. If a Bluetooth software is installed in your PC, please try to pair after removing the software.

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