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2.2.2 on MacOS 10.15.7 - License manager and other features greyed out

Discussion in 'Questions and Support' started by Chris Dagdigian, Apr 13, 2021.

  1. Chris Dagdigian

    Chris Dagdigian New Member

    Just bought a license and downloaded the app for MacOS and I'm having some problems:

    • The License Manager option is greyed out
    • Can't change model for evaluation; all options are greyed out
    • Icon on app says "License needed"
    I've reinstalled and rebooted multiple times. Any tips? Thanks!

    Screen Shot 2021-04-13 at 10.21.17 AM.png Screen Shot 2021-04-13 at 10.21.01 AM.png
  2. Seungjin Lee

    Seungjin Lee Member

    Hello, Chris,

    Thanks for your purchase!
    Please see the Q2.2 in our FAQ page.

  3. Chris Dagdigian

    Chris Dagdigian New Member

    Doh! Thanks so much ! That was the issue.

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