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Wireless Mouse Lag on client device

Discussion in 'Questions and Support' started by sormaz, Jul 10, 2019.

  1. sormaz

    sormaz New Member

    I have a 2.4Ghz mouse (with dedicated receiver plugged into my server mode computer).

    When used on my client device (work laptop) there is significant mouse lag. I experience no lag using a wired mouse (also plugged into server device)

    Please let me know if there is any way to fix this.

  2. sormaz

    sormaz New Member

    I believe I have narrowed down the issue. The mouse I have is a gaming mouse with polling rate at 1000hz. if I lower this to 125hz, then I do not experience as much lag when on the client computer.

    This is still annoying, as I have to manually change the polling rate when I use my work laptop. I'd like to keep it at 1000Hz for gaming.
    If there is a way to make the software more tolerant that would be greatly appreciated.

    Edit: I do want to say that I am still very satisfied with this software. I was not able to find a hardware solution for my problem (KVM's are so bulky and expensive, USB sharing hubs are not very nice and lots of wires) when I stumbled upon Across. Really awesome stuff, so thank you for developing it (and I'm happy to pay the small yearly fee).
    Last edited: Jul 11, 2019
  3. Seungjin Lee

    Seungjin Lee Member

    Please try with the latest version. If you want to resample Bluetooth report, click "Configuration" > "Resample Bluetooth report" from the main menu. Its check status of the menu item displays the current status whether resample BT report or not.

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