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Pairing Process failing - Error Code 7

Discussion in 'Questions and Support' started by Jeremy Mancini, Feb 6, 2020.

  1. Jeremy Mancini

    Jeremy Mancini New Member

    Hello, I'm running Windows 10 Home and have been using this software daily for the past few months. All of a sudden a couple days ago it stopped working. I unpaired the client computer to try and reset it, but on the server when I try to initiate pairing I am getting the following message:

    Failed to initiate pairing process. Please check the Bluetooth controller in your computer.
    Error Code: 7

    I haven't made any changes to either computer so I'm not sure what's going on. Also, I noticed in the days before it stopped working that the mouse started getting slow / choppy on the client computer. Not sure if that's related.

    Would love to get this back up and running, thanks!!

    Attached Files:

  2. Seungjin Lee

    Seungjin Lee Member

    Hi, Jeremy Mancini,

    Please let me know the hardware id (e.g., USB\VID_xxxx&PID_yyyy) of your BT adapter by following the below steps:

    1. Open Device Manager (Control Panel > Device Manager).
    2. Go to Bluetooth category and expand it by double-click, and choose the Bluetooth adapter, and then right-click it. From the popup menu, click "Properties".
    3. In the Properties dialog, click "Details"-tab, and choose "Hardware Ids" from "Property" combo-box. It will show the hardware id in the Value field.

    Thanks in advance.
  3. Adrien Thob

    Adrien Thob New Member

    Hi Seungjin Lee,

    I tried running the trial version of the software (to see if it could be useful for me) and ran in the exact same problem. In my case my BT adapter has 2 hardware ids:


    Hope you could help me too, thanks

    Attached Files:

  4. pbochard

    pbochard New Member

    I tried to run the trial version this morning as well and am getting this same error. My hardware IDs are:


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