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Mac Host - No Keyboard Input

Discussion in 'Questions and Support' started by sp26, Nov 30, 2018.

  1. sp26

    sp26 New Member

    I have Across 1.4.0 running on my Mac (10.14) as the Host. My Windows 10 machine is the client. I am able to move the mouse to the Windows machine and interact, but the keyboard does not work. The keyboard input stays on the Mac, even when the Windows machine has the mouse. Is this a known issue?
     
  2. Seungjin Lee

    Seungjin Lee Member

    Hi, No, you are the first user reporting the symptom.
     
  3. sp26

    sp26 New Member

    Do you have any suggestions or do you need any debugging information? I recently bought the license and would really like to utilize the software...
     
  4. Seungjin Lee

    Seungjin Lee Member

    You are experiencing the symptom but you purchased the license?
    Please let me know the first two digits of your product key.
     
  5. sp26

    sp26 New Member

    First 2 is 'XT' - Expires Nov 14, 2019.
     
  6. Seungjin Lee

    Seungjin Lee Member

    Sorry for my misunderstanding. The only reason I can think is the case when a security SW such as anti-keylogger is blocking Across from redirecting keyboard inputs to your client device. If a security SW is installed in your server Mac, please try to remove it and see how Across works. When it would be the case you are experiencing, reinstall the security SW and configure it to allow key input redirecting.
     
    Last edited: Dec 11, 2018 at 11:37 AM

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