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Can't Deactivate License, my old PC got broken

Discussion in 'Questions and Support' started by Esteban Rastrollo, Jul 27, 2023.

  1. Esteban Rastrollo

    Esteban Rastrollo New Member


    My Laptop got suddenly broken and is not turning-on anymore. Unfortunately, that issue is preventing me to log-in and deactivate my Across license. Is there any way I can deactivate the key remotely without having access to the original laptop? Would like to deactivate in order to activate in my new PC.

    Thanks in advance for your help
  2. Seungjin Lee

    Seungjin Lee Member

    Hello, Esteban Rastrollo,

    I have deactivated the previous activation of your key. So, please try to activate your key on the new PC.
    If you need any further assistance, please feel free to let us know.
    Thank you. :)
    Esteban Rastrollo likes this.
  3. Esteban Rastrollo

    Esteban Rastrollo New Member

    Hi Seungjin Lee:

    Thanks a lot for your greatr support and quick response :) This is very much appreciated. I confirm that I have been able to activate the license in the new laptop.

    Big thanks for your support.

    Kind regards

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