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Cannot Deactivate License [Solved]

Discussion in 'Questions and Support' started by Ryan Hamrick, Jul 28, 2023.

  1. Ryan Hamrick

    Ryan Hamrick New Member

    Good Evening,

    I recently upgraded my Desktop PC including the motherboard, ram, cpu, and gpu, and upgraded the OS from windows 10 to windows 11, but forgot to deactivate my license for across beforehand. I've tried deactivating it in offline mode with the ActivationRequest.xml, but just get the message that the license has been activated the maximum number of times, and to buy more. Is there some way I can get the license disentangled from my pre-upgrade PC so I can use across on it now that it's been upgraded?

    Thank you all for your time.
  2. Seungjin Lee

    Seungjin Lee Member

    Hello, Ryan Hamrick,

    I have deactivated the previous activation of your key. So, please try to activate your key on the new PC.
    If you need any further assistance, please feel free to let us know.
    Thank you. :)
  3. Ryan Hamrick

    Ryan Hamrick New Member

    That fixed it, thank you very much!
    I'll try to be more careful about deactivating the license on my end ahead of time next time, really appreciate the quick response!

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