trouble connecting the mac os across client to my windows across server

I sent this to what i hope are the support staff as well. I do want to try this out but so far I'm not impressed. Anyway enough of my yammering. Here is my problem. Blessings and happy Tuesday. Sorry if I come across (no pun intended) as hostel or rude. I've ben troubleshooting this since last night and have not slept well, and need to teach a class at 3 pm today. Lol! Ok, question follows.

I own a mac with mac os 10.15 on it. exact build is

ProductVersion: 10.15.1

BuildVersion: 19B77a


Anyway I can't get the mac to see the across server on the windows side. I go to the extras menu and click add server but the server does not appear at all under bluetooth. I made sure the server on windows was enabled but what am I missing. I am using a corsair k63 wireless keyboard on the windows side of things. Is this where I'm going wrong? Also how does the across side work on iOs, I read in the front page it does but the manual is so badly written I cannot make heads or tails of it, and I can't find an official support team to talk to in regard to the app. Frankly I'm displeased, until I get this working and I will not buy the product until I do


Take care all and happy Tuesday.

 

Here is what I'm seeing when I try and add a server. My windows machine is on but all the manual says is to right click the doc icon on the mac and click add server. I can't do that as nothingn shows up per the screen cap.