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OSX - License activation fails, Error code 15

Discussion in 'Bug Reports' started by tstoltz, Jul 25, 2019.

  1. tstoltz

    tstoltz New Member


    I purchased an OSX license yesterday but haven't been able to activate it. Copy-pasted the code into the product key field. When I hit activate, it returns "Error occurred. (Error Code: 15)"

    I've tried enabling/disabling the client, quitting and restarting the app, and rebooting the computer. As of this morning, it's still failing. Any thoughts?

  2. Seungjin Lee

    Seungjin Lee Member

    Hello, tstoltz,

    Sorry for the problem.
    Please try this:
    1. Open Terminal (/Applications/Utilities/Terminal)
    2. Input "sudo /usr/local/sbin/acrossd -init_license" in Terminal
    3. Finally try to activate your product key.
  3. tstoltz

    tstoltz New Member

    That worked, thank you!

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