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Mouse pointer appears in the middle of the screen (Win 10)

Discussion in 'Bug Reports' started by m_d, Aug 24, 2017.

  1. m_d

    m_d New Member

    I'm using Across on two Win 10 systems.
    Most times when I move the mouse pointer from the server system to the client the pointer appears directly in the middle of the client screen instead of just at the border.

    Mouse dragging enabled, mouse mode relative
    Last edited: Aug 24, 2017
  2. Seungjin Lee

    Seungjin Lee Member


    Welcome to across community!
    I know the problem can occur but have not been observing the problem too much from my side. Yes, it's really a problem but it can make overall experience worse to implement the operation strictly. What percentage of switch trial does show error from your side?
  3. m_d

    m_d New Member

    I see the problem at 50-70% of the switches.
  4. Seungjin Lee

    Seungjin Lee Member

    Thanks for the quick answer. Well it's really problem for the number!

    Would you please test the following case to confirm the source of the issue? In the Across Client PC, click the system tray icon and click "Autostart..." > "Enabled" from the popup menu, and then click "Exit" from the popup menu. Now the "AcrossCenter.exe" will exit. Does the problem occur in this situation?
  5. m_d

    m_d New Member

    A quick test with the system tray icon closed doesn't show the problem anymore.
    When restarting AcrossCenter on the client (in client mode) the problem happens consistently again till I close the icon again.
  6. Seungjin Lee

    Seungjin Lee Member

    Ok, that's exactly what I anticipate.
    We will fix the problem right now and then the coming next update won't make it anymore.
    Really appreciate your bug report. :)

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