1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

error code 15 and 17

Discussion in 'Questions and Support' started by Ic3, Oct 27, 2016.

  1. Ic3

    Ic3 New Member


    can any one help me on how to fix my pairing problem because when i try to do the pairing process it will show error code 15 thank you.
  2. Ic3

    Ic3 New Member

    hello update on my issue

    i already paired my device but now my problem is i cannot connect or make the device online for me to use the across app.
    And also when i press pairing again with my device in the assigned position it shows me error code 17.
    thank you again
  3. Seungjin Lee

    Seungjin Lee Member

    Hello Ic3,

    Is the Across Client installed on the client device? If not, please try to connect Across to the client device like the below picture.


    I hope it helps.
  4. Seungjin Lee

    Seungjin Lee Member

    Last edited: Jan 12, 2017

Share This Page