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Connecting to Android - Only lasts a few seconds

Discussion in 'Questions and Support' started by Chris, Aug 9, 2016.

  1. Chris

    Chris New Member

    I'm able to successfully connect the windows app to my android device, i can move the mouse around for a few seconds then it stops working and then shows bluetooth not connected on android accosts client. I am running Windows 10 and android version 4.4.2. Other bluetooth devices work perfectly fine, thx.
  2. Seungjin Lee

    Seungjin Lee Member

    Hi Chris,

    Thanks for your order and sorry for not working properly for your device. There are many kinds of Android phones in the world and they would have customized parts for each manufacturer's need. Please understand we are unable to test our Across in all the devices.
    We will keep enhancing Across and I hope you keep eyes on our Across.
    Last edited: Jan 12, 2017

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