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Can't connect to android tablet

Discussion in 'Questions and Support' started by neo, Feb 17, 2021.

  1. neo

    neo New Member

    I am running the trial version of across on linux machine (Linuxmint). I got the programming running and it works with my android smartphone (pc as a server, phone as a client). However, if I try to do the same with my tablet it fails... The problem occurs during pairing in the across center view. Sometimes there is written failed to connect sometimes it kind of pairs (asking for the key on both screens). Then on my tablet it shows that a connection has been established but it does not show up in the paired devices list in the across center. (Using as a keyboard is not turned on under the devices options in the android bluetooth settings).
    Can anybody help with that?
  2. Seungjin Lee

    Seungjin Lee Member

    Hi, neo, (The Matrix has you...Follow the white rabbit...:rolleyes:)

    When I meet the similar symptoms, I try the following measures step by step.
    1. Remove BT pairing of the partner device in each device BT Manager. And then try to pair. If it does not work, go to the next step.
    2. Remove BT pairing of the partner device in each device BT Manager, again. Reboot both devices. And then try to pair. I think I have not experienced the case of error at the moment.

    Please try to turn it on and see if it works.
    Last edited: Feb 18, 2021
  3. neo

    neo New Member

    Hey Seungjin,
    thank you for your quick response!
    I tried both of your suggestions, but didn't work.
    After the failed pairing process both devices appear in each other paired(/known) devices list but somehow it is not possible to establish a connection. I once got a error message from across center: error -1.

    I can't. I can turn the switch to on, but it should turn it's color from grey to blue but it stays grey and after a while even switches back to off... As I understand it this are the option of the paried device but it must be connected to configure them.

    I have no clue how to go on...

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