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Across crashes when trying to add the other computer

Discussion in 'Bug Reports' started by B1J, Sep 13, 2023.

  1. B1J

    B1J New Member

    I get this when trying to add the other device from my main pc (both pcs have usb bluetooth dondles, and I updated all bluetooth drivers the same on both) :
    Both PCs have been restarted after drivers have been updated.
    I tried to close across on both pc and restart .exe on both but the same issue keeps occurring...

    What should I do?

  2. Seungjin Lee

    Seungjin Lee Member

    Hi, Ben,

    1. Don't install any accompanied software since Windows will install its driver. If you have already installed them, please remove them.

    2. Don't use a Mediatek or Realtek chipset Bluetooth dongle. Instead, please use a Broadcom, CSR, Intel chipset Bluetooth dongle.

    Thank you.
  3. B1J

    B1J New Member

    hi Lee
    Thanks for the quick answer.
    Ok it seems I bought Realtek chipset dongles. Is this one good? The descriptions dont seem to specifiy what type of chipset they have on amazon :

    PS : for the drivers, before I did any update the bluetooth was simply not even working. So not sure what do with that issue...
  4. Seungjin Lee

    Seungjin Lee Member

    Once a Broadcom, CSR or Intel chipset USB Bluetooth dongle is injected to PC, Windows detects it and automatically works without any user intervention.

    I think the ZEXMTE dongle would be over-spec (possibly its purpose may be for long range communication because of its antennas -- general USB Bluetooth dongle doesn't have the big antenna).

    I recommend this one: Amazon.com: TP-Link USB Bluetooth Adapter for PC, Bluetooth 4.0 Dongle Receiver, Plug & Play, Nano Size, EDR & A2DP Technology, Supports Windows 11/10/8.1/8/7/XP for Desktop, Laptop, PS4/ Xbox Controllers (UB400) : Electronics
    It is based on CSR chipset. Please consult to its seller about what chipset is used. Please don't install any accompanied software as mentioned before.

    Thank you.

    See also this one: Amazon.com: Cybertech Bluetooth CSR v 4.0 Transmitter Receiver USB 2.0 Dongle for PC : Electronics
    Last edited: Sep 14, 2023
  5. B1J

    B1J New Member

    Thanks for the specific recommendation Lee! <3
  6. B1J

    B1J New Member

    Hello again
    So I received the new bluetooth dongles and now the main server PC is indeed recognized as a keyboard but nothing happens when I try to connect... Here is a screen :

    It doesnt offer any authentication basically. What should I do?

  7. Seungjin Lee

    Seungjin Lee Member


    Just click the server pc that you want to pair with your client pc. It must proceed with authentication. If it would not proceed with authentication, try the followings:
    1) turn off / on Bluetooth on both server and client computers
    2) reboot both server and client computers

    Hope it helps.
    Thank you.
  8. B1J

    B1J New Member


    I just did. It doesnt work.
    Do you offer customer service maybe? I'd pay for the help of course.
  9. Seungjin Lee

    Seungjin Lee Member

    Our manual (http://www.acrosscenter.com/manual/bluetooth-pairing) describes Bluetooth pairing. Please try to follow the steps in the manual.

    If you would still meet any problems, please share a video showing what you are doing. Put the video on a cloud service and let us know its link.
    Thank you.
  10. B1J

    B1J New Member

  11. Seungjin Lee

    Seungjin Lee Member

    The two videos are identical. Please show the client video.
  12. B1J

    B1J New Member

  13. Seungjin Lee

    Seungjin Lee Member

    Normally click on your server in the client leads to authentication. I recommend to swap two dongles between server and client.

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