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2.2.2 on MacOS 10.15.7 - License manager and other features greyed out

Discussion in 'Questions and Support' started by Chris Dagdigian, Apr 13, 2021.

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  1. Chris Dagdigian

    Chris Dagdigian New Member

    Just bought a license and downloaded the app for MacOS and I'm having some problems:

    • The License Manager option is greyed out
    • Can't change model for evaluation; all options are greyed out
    • Icon on app says "License needed"
    I've reinstalled and rebooted multiple times. Any tips? Thanks!

    Screen Shot 2021-04-13 at 10.21.17 AM.png Screen Shot 2021-04-13 at 10.21.01 AM.png
     
    Chris Dagdigian, Apr 13, 2021
    #1
  2. Seungjin Lee

    Seungjin Lee Member

    Hello, Chris,

    Thanks for your purchase!
    Please see the Q2.2 in our FAQ page.

    Cheers
     
    Seungjin Lee, Apr 13, 2021
    #2
  3. Chris Dagdigian

    Chris Dagdigian New Member

    Doh! Thanks so much ! That was the issue.
     
    Chris Dagdigian, Apr 13, 2021
    #3

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